⚖️ Terms & Conditions

1. Acceptance of Terms & Agreement Binding

These Terms and Conditions ("Agreement") represent the complete and exclusive agreement between Amuwa Infotech Pvt. Ltd. ("Service Provider," "We," "Us," "Company") and you ("Client," "User," "You") regarding the use of our website www.amuwa.com and all services offered by Amuwa Infotech.

By accessing, browsing, registering, or using our website and services, you explicitly agree to be bound by all provisions of these Terms and Conditions. If you do not agree with any part of these terms, you must immediately:

• Stop using our website and services
• Not create an account
• Not request our services
• Not place any orders

This Agreement supersedes all prior negotiations, representations, or agreements, whether written or oral, between the parties.

2. Our Services Description

Amuwa Infotech provides comprehensive digital services for businesses of all sizes. Our service portfolio includes:

2.1 Website Design & Development

• Custom website design and development
• Responsive design (mobile, tablet, desktop)
• User interface (UI) and user experience (UX) optimization
• CMS integration (WordPress, Joomla, custom CMS)
• Website redesign and modernization

2.2 Web Hosting & Domain Services

• Web hosting packages (shared, VPS, dedicated)
• Domain registration and management
• SSL certificates and security
• Email hosting services
• Server maintenance and support

2.3 Software Development

• Custom software development
• Desktop applications
• Web applications
• Mobile applications (iOS, Android)
• API development and integration

2.4 E-commerce Solutions

• Online store setup and configuration
• Shopping cart integration
• Payment gateway integration
• Inventory management
• E-commerce optimization

2.5 SEO & Search Engine Optimization

• On-page and off-page SEO
• Keyword research and analysis
• Link building and backlink strategies
• Local SEO optimization
• Technical SEO audits
• Google Search Console optimization

2.6 Digital Marketing Services

• Social media marketing and management
• Content marketing and creation
• Email marketing campaigns
• Influencer marketing
• Reputation management

2.7 Bulk SMS & Email Marketing

• Bulk SMS campaigns
• Bulk email campaigns
• Campaign scheduling and automation
• Analytics and reporting

2.8 Google Ads & PPC Services

• Google Ads campaign setup
• Keyword bidding strategy
• Ad copy optimization
• Landing page optimization
• Campaign monitoring and optimization

2.9 Voice SMS Services

• Voice SMS delivery
• Campaign scheduling
• Analytics

3. Your Responsibilities & Obligations

As a client of Amuwa Infotech, you agree to uphold the following responsibilities:

3.1 Account Information & Credentials

• Provide accurate, truthful, and complete information
• Keep your account credentials confidential
• Notify us immediately of unauthorized access
• Update information if details change
• Not share login credentials with unauthorized persons

3.2 Legal & Ethical Compliance

• Use services only for lawful purposes
• Comply with all applicable laws and regulations
• Not violate third-party intellectual property rights
• Not engage in illegal activities
• Not use services to harm others

3.3 Content Responsibility

• You are solely responsible for all content you provide
• Ensure content is original or properly licensed
• Verify ownership of all images, videos, and media
• Obtain necessary permissions for third-party content
• Ensure content complies with laws (copyright, defamation, etc.)

3.4 Communication & Feedback

• Respond promptly to our communication requests
• Provide timely feedback on work
• Clarify project requirements clearly
• Provide necessary materials and resources

4. Payment Terms & Pricing Structure

4.1 Currency & Pricing

• Currency: All prices are quoted in Indian Rupees (INR)
• Taxes: All prices are subject to applicable GST (18%) and other taxes
• International Clients: Equivalent in USD or other currency at current exchange rates
• Price Validity: Quotations are valid for 30 days unless otherwise stated

4.2 Factors Affecting Pricing

Prices may vary based on:

• Complexity of project
• Scope of work and features required
• Level of customization needed
• Additional services or add-ons
• Expedited delivery requirements
• Number of revisions beyond agreed scope
• Integration with third-party services

4.3 Payment Methods Accepted

Payment Method	Details	Processing Time
Credit/Debit Card	Visa, MasterCard, American Express	Instant
Online Banking	NEFT, RTGS, Immediate Payment Service (IMPS)	1-2 hours
UPI Transfer	Google Pay, PhonePe, Paytm, WhatsApp Pay	Instant
Bank Transfer	Direct account transfer	1-3 days
Cheque	Post-dated or dated cheques	3-7 days clearance
PayPal	International payments (where applicable)	1-2 days

4.4 Payment Schedule & Milestones

4.5 Invoice & Billing Procedures

• Invoice Issuance: Issued upon project commencement or monthly (for recurring services)
• Payment Due Date: 7-15 days from invoice date (as per agreement)
• Late Payment Interest: 2% per month or as per agreement
• Overdue Payment: Services may be suspended after 30 days of non-payment
• Taxes: GST (18%) added to all invoices
• Invoice Copies: Available via email or client portal

4.6 Refund & Money-Back Policy

Refunds Allowed (Within 7 Days):

• Duplicate payment/payment error (full refund)
• Client requests cancellation within 48 hours of payment (50% refund)
• Service not started yet (full refund minus processing fees)

Refunds NOT Allowed:

• Work has commenced on the project
• Design concepts or mockups have been created
• Code has been written or deployed
• Domain or hosting purchased (non-refundable)
• Services rendered for more than 48 hours
• Client-initiated scope changes or additions
• Custom solutions or bespoke development
• Bulk SMS/Email credits used
• Hosting/subscription services for any duration

Partial Refund Calculation:

If refund is approved, it will be calculated as:

• Total Amount Paid - (Hourly Rate × Hours Worked) - Expenses Incurred = Refund Amount
• Refund will be processed within 7-10 business days
• Refund to original payment method
• Bank transfer refunds may take 2-3 additional days

5. Project Delivery & Timelines

5.1 Timeline Expectations

• Project timelines are estimates only, not guarantees
• Timelines are provided in the Statement of Work (SOW)
• Timelines assume consistent client feedback and approvals
• Timelines are dependent on receiving all client materials on time
• Scope changes may extend timelines

5.2 Factors That May Delay Projects

Delays caused by Amuwa Infotech: We will extend timelines at no additional cost

Delays NOT caused by Amuwa Infotech (No liability):

• Client delays in providing feedback, approvals, or content
• Late or incomplete materials from client
• Scope changes or additional requirements
• Server downtime or third-party service outages
• Hosting provider issues or data center problems
• Payment delays or late payments
• Third-party API or service provider failures
• Natural disasters or force majeure events (earthquakes, fires, etc.)
• Government actions or regulations
• Pandemics or public health emergencies

5.3 Client Responsibilities for Timely Delivery

• Respond to communications within 24-48 hours
• Provide feedback and approvals promptly
• Deliver all content and materials on schedule
• Provide access to systems and accounts as needed
• Make timely decisions on design/functionality options
• Review and approve drafts within agreed timeframes

5.4 Revisions & Modifications

• Number of revision rounds included in package (typically 2-4 rounds)
• Additional revisions charged at hourly rate (₹1000-2000/hour)
• Revisions must be documented in writing
• Major scope changes = new project quote
• Revision requests should be consolidated to minimize back-and-forth

6. Intellectual Property Rights & Ownership

6.1 Amuwa Infotech Intellectual Property

All content, designs, code, templates, plugins, tools, and materials on our website and in our possession are the exclusive intellectual property of Amuwa Infotech or our licensed partners. This includes:

• Website design and layout
• Logo, brand, and trademarks
• Graphics, images, videos, and multimedia
• Written content and articles
• Source code and programming logic
• Database structures and architecture
• Tools, utilities, and software

You may NOT reproduce, distribute, modify, or use any of our content without explicit written permission. Violation may result in legal action.

6.2 Client Content & Materials

You retain all rights to content you create or provide to us (text, images, logos, videos, etc.). By providing this content to Amuwa Infotech, you grant us a limited license to:

• Use it solely for your project
• Modify it to fit your website/project
• Store it on our servers
• Display it on your website after project completion

We will NOT use your content for other clients or purposes without your written consent. Upon project completion and full payment, you own all original content you provided.

6.3 Custom Development Work & Ownership

UPON FULL PAYMENT: You receive ownership of:

• Custom design work created exclusively for your project
• Custom code and programming
• Project files and source code
• Templates created for your website
• All deliverables specified in the SOW

We RETAIN ownership of:

• Pre-existing components and tools
• Open-source software and plugins
• Third-party licensed code
• General methodology and processes
• Client list and testimonials (with permission)

6.4 Portfolio Rights & Showcase

Upon project completion, Amuwa Infotech may:

• Display your project in our portfolio
• Use project screenshots in marketing materials
• Write case studies about your project
• Mention your company name in our client list
• Share your project on social media

TO OPT OUT: Send written request within 30 days of project completion. We will remove your project from our portfolio.

6.5 Third-Party Licenses & Compliance

Our services may use open-source software (GPL, MIT, Apache licenses, etc.) and third-party tools. You agree to comply with all applicable open-source licenses. A complete list of licenses and third-party components will be provided with your project deliverables.

7. Warranties, Disclaimers & Limitations

7.1 Limited Warranty

Amuwa Infotech warrants that:

• Services will be performed professionally and competently
• Delivered work will be free from defects in workmanship (30-day window)
• We will comply with all applicable laws and regulations
• Services will not intentionally violate third-party rights

7.2 What We DO NOT Warrant

7.3 SEO & Marketing Results Disclaimer

7.4 Digital Marketing & Advertising Disclaimer

Marketing campaign results depend on many variables beyond our control:

• Target audience quality and size
• Competition and market conditions
• Budget allocation and bidding strategies
• Website conversion rate and user experience
• Ad copy quality and relevance
• Landing page effectiveness

We do NOT guarantee: Specific conversion rates, sales numbers, leads generated, or return on investment (ROI).

8. Limitation of Liability

8.1 Damages We Are NOT Liable For

IN NO EVENT SHALL AMUWA INFOTECH BE LIABLE FOR ANY OF THE FOLLOWING, EVEN IF ADVISED OF THEIR POSSIBILITY:

• Indirect Damages: Lost profits, lost revenue, lost data, lost business opportunities
• Incidental Damages: Inconvenience, loss of use, business interruption
• Consequential Damages: Secondary effects of service failure
• Special Damages: Unique or unusual damages specific to your business
• Punitive Damages: Damages meant to punish
• Exemplary Damages: Damages exceeding actual losses

8.2 Website Availability & Uptime

• We do NOT guarantee 100% website uptime
• We aim for 99.5% uptime for hosted services
• Planned maintenance may cause temporary downtime
• Emergency maintenance may occur without notice
• Third-party service outages are beyond our control

8.3 Applicability of Limitations

Some jurisdictions do not allow limitation of liability. In such cases, our liability is limited to the fullest extent permitted by law.

9. Indemnification & Liability Protection

You agree to indemnify, defend, and hold harmless Amuwa Infotech from any and all claims, damages, losses, or expenses (including reasonable attorney's fees) arising from:

• Your violation of these Terms and Conditions
• Your misuse of our website or services
• Content you provide, create, or authorize us to use
• Your infringement of third-party intellectual property rights
• Your violation of any applicable law or regulation
• Your use of our services for unlawful purposes
• Defamatory or offensive content you provide
• Harm caused by your website after delivery

10. Confidentiality & Non-Disclosure

10.1 Confidential Information

Both parties agree to maintain strict confidentiality of sensitive information disclosed during our business relationship. Confidential information includes:

• Business strategies, plans, and financial data
• Pricing, rates, and cost structures
• Source code, algorithms, and technical specifications
• Database schemas and server configurations
• Customer lists and contact information
• Login credentials and API keys
• Proprietary methods and processes

10.2 Confidentiality Obligations

• We will not disclose your information to third parties
• Our team is bound by confidentiality agreements
• Information is stored securely
• Access is on need-to-know basis

10.3 Exceptions to Confidentiality

Confidentiality does NOT apply to information that:

• Is publicly available (not through our breach)
• Was known before disclosure to us
• Is independently developed without our information
• Is received from a third party without confidentiality obligations
• Is required to be disclosed by law, court order, or government authority
• Must be disclosed to comply with legal requirements

11. Support, Maintenance & After-Sales Service

11.1 Included Support (Post-Delivery)

Standard support after project delivery typically includes (30-90 days):

• Technical bug fixes and issue resolution
• Assistance with minor updates
• Email-based support
• Response within 24 business hours

11.2 Extended Support & Maintenance Plans

For ongoing support beyond the initial period, clients can opt for our maintenance plans:

Plan Type	Monthly Cost	Features	Response Time
Basic	₹5,000 - ₹10,000	Email support, security updates, backup	24-48 hours
Standard	₹10,000 - ₹20,000	Email + phone, priority fixes, monthly reports	12 hours
Premium	₹20,000 - ₹50,000	24/7 support, dedicated account manager, proactive monitoring	1-4 hours

11.3 What's NOT Included in Support

• Major feature additions or new functionality
• Design changes or website redesigns
• SEO or marketing optimization (separate service)
• Content updates or copywriting
• Server migration or hosting changes

12. Termination & Cancellation

12.1 Termination by Client

You may terminate services with 30 days' written notice, subject to:

• Full payment for all work completed to date
• Payment of non-refundable expenses already incurred
• Payment of early termination fees (if applicable)
• Delivery of work-in-progress (if requested and paid)

12.2 Termination by Amuwa Infotech

Amuwa Infotech reserves the right to terminate services immediately if:

• You fail to pay invoices for 30+ days
• You violate these Terms and Conditions
• You engage in illegal or fraudulent activities
• You request work that is illegal, unethical, or harmful
• You repeatedly misuse our services or systems
• You repeatedly harass or threaten our team members
• Your website hosts illegal content (copyright, malware, etc.)

12.3 Effects of Termination

• Outstanding invoices remain due and payable immediately
• Website access may be restricted or suspended
• Hosting services may be disconnected
• Intellectual property transfer may be withheld until full payment
• No refunds for partially rendered services

13. Website Availability & Service Reliability

13.1 "As-Is" Service

Our website and services are provided on an "as-is" and "as-available" basis. Amuwa Infotech makes no representations or warranties regarding:

• Accuracy or completeness of website content
• Suitability for any particular purpose
• Uninterrupted or error-free operation
• Security against unauthorized access

13.2 Scheduled Maintenance

• We may perform planned maintenance periodically
• Maintenance typically occurs on weekends or off-peak hours
• We'll provide advance notice when possible
• Duration typically 1-4 hours

13.3 Emergency Maintenance

• Emergency maintenance may occur without notice
• Necessary to fix security issues or system failures
• May cause temporary service interruption

14. Third-Party Services & External Links

14.1 Third-Party Integrations

Our services may integrate with or depend on third-party providers:

• Hosting Providers: Server infrastructure and uptime
• Payment Gateways: Razorpay, PayPal, Stripe, etc.
• Email Services: SendGrid, AWS SES, etc.
• Analytics: Google Analytics, Mixpanel, etc.
• APIs: Google, Facebook, Twitter, etc.
• CDNs: CloudFlare, AWS CloudFront, etc.

14.2 Third-Party Liability Disclaimer

Amuwa Infotech is NOT responsible for:

• Third-party service outages or failures
• Changes to third-party services or pricing
• Data breaches at third-party providers
• Security incidents at third-party companies
• Third-party service discontinuation
• Changes to third-party APIs or terms

14.3 External Website Links

Our website may contain links to third-party websites. We are not responsible for:

• Content of external websites
• Accuracy or legality of external content
• Privacy practices of third-party sites
• Security of third-party websites
• Technical performance of external links

15. Prohibited Content & Use Policies

15.1 Prohibited Content

You agree NOT to upload, publish, transmit, or facilitate any of the following:

• Illegal content (drugs, weapons, stolen goods, etc.)
• Defamatory, libelous, or slanderous material
• Hate speech or discrimination based on protected characteristics
• Child exploitation or abuse material
• Copyrighted content without authorization
• Trademark or patent infringement
• Malware, viruses, worms, trojans, or harmful code
• Spam or unsolicited advertising
• Phishing or social engineering attacks
• Harassment or bullying
• Fraud or scams
• Pyramid schemes or multi-level marketing

15.2 Content Moderation & Removal

Amuwa Infotech reserves the right to:

• Remove or block prohibited content immediately
• Suspend services without refund if illegal content is detected
• Report illegal activities to law enforcement
• Cooperate with government investigations
• Comply with court orders and legal requests

16. SEO & Marketing Disclaimers

16.1 SEO Results Disclaimer

16.2 Timeline Expectations

• Months 1-3: Foundation building (technical SEO, on-page optimization)
• Months 3-6: Initial visibility improvements
• Months 6-12: Significant ranking improvements (if conditions are right)
• Note: Timelines vary based on competition and current website state

16.3 Digital Marketing Disclaimer

Digital marketing results depend on many variables:

• Quality and relevance of ad targeting
• Website conversion rate and user experience
• Market conditions and competition
• Budget allocation and ad spend
• Quality of landing pages and sales funnel
• Product or service quality

We do NOT guarantee: Specific conversion rates, leads, sales, or ROI.

17. Data Backup & Security Responsibility

17.1 Client Responsibility for Backups

17.2 Data Loss Disclaimer

Amuwa Infotech is NOT liable for data loss caused by:

• Client failure to maintain backups
• Accidental deletion by client or authorized users
• Server hardware failures or crashes
• Security breaches or hacking attacks
• Ransomware or malicious software
• Natural disasters (earthquakes, floods, fires, etc.)
• Hosting provider negligence
• Malicious actions by third parties

17.3 Security Best Practices

We recommend you implement:

• Regular automated backups (daily or weekly)
• Off-site backup storage
• Strong passwords and authentication
• Regular security updates
• Firewall and anti-malware protection
• Regular security audits

18. Dispute Resolution & Governing Law

18.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India, specifically the Indian Contract Act, 1872, and applicable laws of the State of Maharashtra, without regard to conflict of law provisions.

18.2 Exclusive Jurisdiction

You irrevocably agree to submit to the exclusive jurisdiction of the civil courts located in Pune, Maharashtra, India for any legal proceedings arising from these terms or your use of our services.

18.3 Dispute Resolution Process

Before initiating legal proceedings, both parties agree to attempt resolution through the following process:

Step 1: Direct Negotiation (30 Days)

• Both parties attempt good-faith discussion
• Senior representatives may be involved
• Goal: Mutually acceptable resolution

Step 2: Mediation (30-60 Days)

• If negotiation fails, parties appoint a neutral mediator
• Mediator facilitates discussion
• Mediation is non-binding
• Costs shared equally between parties

Step 3: Legal Action (If Necessary)

• Only if negotiation and mediation fail
• Court proceedings in Pune, Maharashtra
• Legal costs may be awarded to prevailing party

19. Contact Information & Support

Final Acknowledgment & Acceptance

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